Today’s design lesson: Don’t change what’s working. Here are two screenshots of Google’s homepage; one from May 1999 and one from January 2012. See much difference?
May 1999 was almost 13 years ago! The web has changed dramatically since then, yet Google’s search experience hasn’t. This is a huge lesson for anyone looking to get traction. One of the most difficult aspects of brining a product to market is user education – meaning after they hear about your product how easily do they start using it. It’s important because when a user knows how to use a product or service they will tell others about it.
If they can’t use it, they won’t tell anyone. It’s that simple.
Google has done many thing correctly, but arguably the best was to design their user interface so anyone could use it. I bet your Grandma knows how to use Google. I bet your child knows as well.
Can you say that about your web or mobile service? Are you making it as easy as possible to use your product?